Return Policy

All customers must have a return authorization number for any return issue.
The following information will be needed in order to authorize and process your returns:
1. Invoice Number
2. Product Description/Product Code and Quantity
3. Date of Purchase
4. Reason for Return
• Please mark the outside of returned boxes with the RA#
• Packages without an RA# clearly marked will be refused
• Customers are responsible for shipping charges for products being returned due to customer error or customer dissatisfaction
• No COD returns will be accepted
• COD refused orders that are returned to stock or reshipped (per customer/sales rep) will be charged a flat $20.00 restock/reship fee
• All customer returns must be mailed in within 45 days from when a customer receives RA#
• A 10% restocking fee will be charged to all returns
• Returned merchandise must not be marked in any manner and in resalable condition (other than damages or end-user returns)
• Closeout discontinued or expired products may not be returned
• No Cash Refunds given on returns
For further information please call us toll-free at 916-407-0824 or email us at management@stellarsalesgrp.com